Operated by Forever Care (Walsall) Limited

Forever Care

GoodRated 4 Feb 2022Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Apr 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note2 Apr 2022
Adapting service, design, decoration to meet people's needs
Note2 Apr 2022
Staff working with other agencies; supporting people to access healthcare
Note2 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Apr 2022
Staff support: induction, training, skills and experience
Note2 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Apr 2022
Strong partnership working with health and social care professionals
Note2 Apr 2022
Quality monitoring telephone calls and spot checks
Note2 Apr 2022
Regular audits, competency checks, supervisions and team meetings
Note2 Apr 2022
Open and honest culture; duty of candour upheld and CQC notifications submitted
Note2 Apr 2022
Awareness of the Accessible Information Standard

Note2 Apr 2022
End of life care and support
Note2 Apr 2022
Improving care quality in response to complaints or concerns
Note2 Apr 2022
Meeting people's communication needs
Note2 Apr 2022
Planning personalised care to ensure people have choice and control

Note2 Apr 2022
Working in partnership with others
Note2 Apr 2022
Continuous learning and improving care
Note2 Apr 2022
Engaging and involving people, public and staff
Note2 Apr 2022
Managers and staff clear about roles, quality performance, risks and regulatory requirements
Note2 Apr 2022
Duty of candour and openness when things go wrong
Note2 Apr 2022
Promoting a positive, person-centred, open, inclusive and empowering culture