Operated by Walsingham Support

Walsingham Support - Hertfordshire Supported Living

Requires improvementRated 20/09/2023Home care · Hemel Hempstead

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note17 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Oct 2023
Staff support: induction, training, skills and experience

Note17 Oct 2023
People were referred to healthcare professionals including occupational therapy and SALT.
Note17 Oct 2023
The service worked well in partnership with other health and social care organisations.
Note17 Oct 2023
People and those close to them were involved in planning and reviewing care.
Note17 Oct 2023
Staff felt supported and valued and were able to raise concerns without fear.
Note17 Oct 2023
Management were visible, approachable and known to lead by example with hands-on shifts.
Note17 Oct 2023
Infection prevention and control measures were effective and the service was kept clean.

Note17 Oct 2023
Using medicines safely
Note17 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Oct 2023
Preventing and controlling infection
Note17 Oct 2023
Staffing and recruitment
Note17 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note17 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note17 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Oct 2023
Engaging and involving people using the service, the public and staff
Note17 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info