Operated by Agincare UK Limited

Agincare Worcester

GoodRated 26/04/2022Home care · Stourport-on-severn

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

caring

Note26 Apr 2022
Is the service caring?

effective

Note26 Apr 2022
Is the service effective?

Other

Note26 Apr 2022
Effective quality assurance systems including audits and monthly telephone surveys
Note26 Apr 2022
Approachable and supportive registered manager with high staff morale
Note26 Apr 2022
People treated with dignity, respect and supported to maintain independence
Note26 Apr 2022
Effective infection prevention and control with adequate PPE and spot checks
Note26 Apr 2022
Comprehensive staff induction including Care Certificate, mandatory training and shadowing
Note26 Apr 2022
Robust recruitment processes including DBS checks
Note26 Apr 2022
Safe medicines management with trained staff, competency checks and regular audits
Note26 Apr 2022
Strong person-centred culture embedded within the service with staff knowing people well

responsive

Note26 Apr 2022
Is the service responsive?

safe

Note26 Apr 2022
Is the service safe?

well_led

Note26 Apr 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DY13 9BZ
Registered manager: Williams, Michelle
Local authority: Worcestershire
Region: West Midlands
City: Stourport-on-severn
Last CQC check: 26/Apr/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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