Solutions Embassy Limited

GoodRated 22/07/2022Home care · Erith

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2022
Staff support: induction, training, skills and experience
Note22 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note22 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jul 2022
Engagement through surveys, staff meetings, supervisions and reviews
Note22 Jul 2022
Effective partnership working with GPs and health and social care professionals
Note22 Jul 2022
Strong governance with audits across recruitment, training, care plans, safeguarding, medicines and incidents
Note22 Jul 2022
Robust complaints systems and relatives aware of how to complain
Note22 Jul 2022
Compliance with Accessible Information Standard; care plans in easy read, pictorial and large print formats
Note22 Jul 2022

Note22 Jul 2022
Improving care quality in response to complaints or concerns
Note22 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Jul 2022
Meeting people's communication needs
Note22 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note22 Jul 2022
Preventing and controlling infection
Note22 Jul 2022
Using medicines safely
Note22 Jul 2022
Staffing and recruitment
Note22 Jul 2022
Learning lessons when things go wrong
Note22 Jul 2022
Assessing risk, safety monitoring and management
Note22 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jul 2022
Working in partnership with others
Note22 Jul 2022
Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements; continuous learning
Note22 Jul 2022
Engaging and involving people using the service, the public and staff
Note22 Jul 2022
Planning and promoting person-centred, high-quality care and support with openness; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info