Operated by Comforting Care Limited

My Homecare Wakefield

GoodRated 26/10/2022Home care · Wakefield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note11 Apr 2024
Relatives and people were highly complimentary, with one describing the service as 'faultless'.
Note11 Apr 2024
Registered manager understood MCA, duty of candour and regulatory responsibilities.
Note11 Apr 2024
Positive staff culture with accessible management, regular supervision, and ongoing training linked to the Care Certificate.
Note11 Apr 2024
Strong multi-agency working with GPs, social workers, district nurses and emergency services.
Note11 Apr 2024
Care plans were person-centred, capturing personal histories, preferences, communication needs and cultural/religious beliefs.
Note11 Apr 2024
Staff treated people with dignity, kindness and respect, promoting independence and personalised care.
Note11 Apr 2024
Medicines management was robust with spot checks, MAR audits, and comprehensive staff training.
Note11 Apr 2024
No missed calls confirmed by records; call monitoring system provided management oversight of visit times and durations.
Note11 Apr 2024
Safe recruitment processes in place with appropriate pre-employment checks completed for all new staff.
Note11 Apr 2024
People felt safe and staff demonstrated strong knowledge of safeguarding responsibilities with no safeguarding concerns since registration.