Heylo Care

Southend-on-sea, SS3 · Established 02/0 · Operated by Heylo Care Limited

A CQC-regulated home-care provider serving Southend-on-sea, registered since 02/0. Rated Good at its most recent CQC inspection (May 2022).

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What the CQC found

The five questions inspectors ask, and how Heylo scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Cultural and religious beliefs of people were considered and respected.”
CQC inspection report, Apr 2024

“Provider understood and acted on duty of candour obligations.”
CQC inspection report, Apr 2024

“Strong engagement with people and relatives through monthly visits, questionnaires and staff meetings.”
CQC inspection report, Apr 2024

Inspection history

The trajectory matters as much as the latest rating.

Apr 2024
Good
Yowsun Care achieved a full Good rating across all five key questions at this October 2022 inspection, representing a substantial turnaround from an Inadequate rating in January 2021 when multiple regulatory breaches were identified. The provider addressed all…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Heylo does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SS3 9QY in Southend-on-sea. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SS3

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