Operated by Heylo Care Limited

Heylo Care

GoodRated 11 May 2022Home care · Southend-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Apr 2024
Respecting and promoting people's privacy, dignity and independence
Note11 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note11 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Apr 2024
Staff working with other agencies to provide consistent, effective, timely care
Note11 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Apr 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Apr 2024
Ensuring consent to care and treatment in line with law and guidance
Note11 Apr 2024
Staff support: induction, training, skills and experience

Note11 Apr 2024
Cultural and religious beliefs of people were considered and respected.
Note11 Apr 2024
Provider understood and acted on duty of candour obligations.
Note11 Apr 2024
Strong engagement with people and relatives through monthly visits, questionnaires and staff meetings.
Note11 Apr 2024
Staff received comprehensive induction including shadowing, training in safeguarding, MCA, infection control, moving and handling, and end of life care.
Note11 Apr 2024
Effective quality monitoring with audits enabling the registered manager to continually monitor and improve the service.
Note

Note11 Apr 2024
End of life care and support
Note11 Apr 2024
Improving care quality in response to complaints or concerns
Note11 Apr 2024
Meeting people's communication needs
Note11 Apr 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Apr 2024
Learning lessons when things go wrong
Note11 Apr 2024
Preventing and controlling infection
Note11 Apr 2024
Using medicines safely
Note11 Apr 2024
Staffing and recruitment
Note11 Apr 2024
Assessing risk, safety monitoring and management
Note11 Apr 2024
Systems and processes to safeguard people from the risk of abuse

Note11 Apr 2024
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note11 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note11 Apr 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info