Operated by Agincare UK Limited

Sumners Farm Close

Requires improvementRated 10 Jul 2022Home care · Harlow

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note7 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Oct 2022
Staff support: induction, training, skills and experience

Note7 Oct 2022
Provider responded promptly to inspection feedback with additional information and action plans
Note7 Oct 2022
People's cultural and religious needs were considered in initial assessments
Note7 Oct 2022
Registered manager was generally approachable and easy to contact for relatives
Note7 Oct 2022
Provider worked in partnership with local authority, housing association and healthcare services
Note7 Oct 2022
Staff respected privacy, knocking on doors and checking consent before providing personal care
Note7 Oct 2022

Note7 Oct 2022
End of life care and support
Note7 Oct 2022
Meeting people's communication needs
Note7 Oct 2022
Improving care quality in response to complaints or concerns
Note7 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Oct 2022
Continuous learning and improving care; Working in partnership with others
Note7 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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