Operated by Care Dynamics Limited

Care Dynamics Ltd

GoodRated 15/02/2019Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note16 Jan 2024
Proactive community engagement including partnership with an older people's charity
Note16 Jan 2024
Positive staff culture with high morale and staff feeling comfortable raising concerns
Note16 Jan 2024
Effective quality assurance systems including daily review of accidents and incidents and spot checks
Note16 Jan 2024
Strong, visible leadership described as 'present', 'contactable' and willing to 'go the extra mile'
Note16 Jan 2024
Robust safeguarding response including reflective supervisions, action plans and lessons-learnt communications
Note16 Jan 2024
Effective use of technology for live staff location monitoring and emergency cover arrangements
Note16 Jan 2024
Consistent staffing teams who knew people well, supporting person-centred care
Note16 Jan 2024
Medicines managed safely including adherence to STOMP principles for people with a learning disability or autism
Note16 Jan 2024
People felt safe and spoke positively about staff: 'These carers have saved my life', 'Everyone is so kind'
moderaterecord_keeping16 Jan 2024
Staff employment histories were not explored fully as required by the regulations and the provider's policy.