Operated by Amica Homecare Limited

Right at Home Ipswich, Woodbridge and Felixstowe

OutstandingRated 19/05/2022Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

28 findings

Note19 May 2022
Respecting and promoting people's privacy, dignity and independence
Note19 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note19 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2022
Staff support: induction, training, skills and experience
Note19 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 May 2022
Plans to launch a dementia support group to engage the wider community
Note19 May 2022
Safe recruitment practices including DBS and reference checks
Note19 May 2022
Safe medicines management with competency checks and electronic records
Note19 May 2022
Effective governance systems with regular quality audits and frequent reviews with people
Note19 May 2022
Robust induction based on the Care Certificate and ongoing training praised by all staff
Note19 May 2022
Consistent team of well-trained, competent staff with excellent continuity of care

Note19 May 2022
End of life care and support
Note19 May 2022
Improving care quality in response to complaints or concerns
Note19 May 2022
Meeting people's communication needs
Note19 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 May 2022
Preventing and controlling infection
Note19 May 2022
Using medicines safely
Note19 May 2022
Staffing and recruitment
Note19 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note19 May 2022
Systems and processes to safeguard people from the risk of abuse

Note19 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people, public and staff; Duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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