Operated by Concept Care Solutions Limited

Concept Care Solutions

Requires improvementRated 16/10/2025Home care · Southend-on-sea

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Dec 2022
Staff support: induction, training, skills and experience
Note7 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Dec 2022
Positive culture reported by staff following improvements to the senior team.
Note7 Dec 2022
People and relatives given electronic access to care plans and daily notes via the service's app.
Note7 Dec 2022
Staff received induction including Care Certificate, shadowing, supervisions, spot checks and competency assessments.
Note7 Dec 2022
Strong multi-agency working with district nurses, OTs, physiotherapists, GPs and ICBs.
Note7 Dec 2022
Effective infection control practices with PPE consistently used and replenished by the office.
Note7 Dec 2022

Note7 Dec 2022
End of life care and support
Note7 Dec 2022
Improving care quality in response to complaints or concerns
Note7 Dec 2022
Meeting people's communication needs
Note7 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Dec 2022
Working in partnership with others
Note7 Dec 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note7 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Dec 2022
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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