Concept Care Solutions

Southend-on-sea, SS1 · Established 11/0 · Operated by Concept Care Solutions Limited

A CQC-regulated home-care provider serving Southend-on-sea, registered since 11/0. Rated Requires improvement at its most recent CQC inspection (16/10/2025).

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What the CQC found

The five questions inspectors ask, and how Concept scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Positive culture reported by staff following improvements to the senior team.”
CQC inspection report, Dec 2022

“People and relatives given electronic access to care plans and daily notes via the service's app.”
CQC inspection report, Dec 2022

“Staff received induction including Care Certificate, shadowing, supervisions, spot checks and competency assessments.”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Oct 2025
Not rated
Date of assessment: 15 September to 26 September 2025. Concept Care Solutions provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 63 people were being s…
Dec 2022
Good
Concept Care Solutions is a domiciliary care agency rated Good across all five key questions at its November 2022 inspection, with 27 people receiving safe, person-centred care from well-recruited and trained staff. Two minor governance gaps were identified: f…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Concept does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SS1 1BH in Southend-on-sea. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SS1

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