First Choice Home Care (Norwich)

Norwich, NR1 · Established 07/0 · Operated by First Choice Home Care Ltd

A CQC-regulated home-care provider serving Norwich, registered since 07/0. Rated Requires improvement at its most recent CQC inspection (24/06/2025).

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What the CQC found

The five questions inspectors ask, and how First scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

In their own words: what inspectors said

“People's needs fully assessed before service commenced and incorporated into flexible care plans”
CQC inspection report, Jan 2022

“Thorough induction and training, including MCA training, with competency tested before unsupervised work”
CQC inspection report, Jan 2022

“Effective partnership working with social workers, mental health specialists and other professionals”
CQC inspection report, Jan 2022

Inspection history

The trajectory matters as much as the latest rating.

Jun 2025
Not rated
Date of Assessment 25 March 2025 to 25 April 2025. We undertook this assessment in response to information of concern we held about the service. First Choice Home Care Norwich is a care at home service providing support to older people, people with a learning…
Jan 2022
Requires improvement
First inspection of this newly registered domiciliary care service rated Requires Improvement overall, with a breach of Regulation 18 (Staffing) due to insufficient and inconsistent staffing causing late and missed visits. Governance gaps limited management ov…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What First does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR1 1DL in Norwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR1

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