Operated by First Choice Home Care Ltd

First Choice Home Care (Norwich)

Requires improvementRated 24/06/2025Home care · Norwich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jan 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jan 2022
Staff support: induction, training, skills and experience
Note27 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jan 2022
People's needs fully assessed before service commenced and incorporated into flexible care plans
Note27 Jan 2022
Thorough induction and training, including MCA training, with competency tested before unsupervised work
Note27 Jan 2022
Effective partnership working with social workers, mental health specialists and other professionals
Note27 Jan 2022
Staff spoke about people with kindness and compassion and respected privacy and dignity
Note27 Jan 2022
Safe recruitment process with appropriate criminal record checks and references
Note27 Jan 2022

Note27 Jan 2022
End of life care and support
Note27 Jan 2022
Improving care quality in response to complaints or concerns
Note27 Jan 2022
Meeting people's communication needs
Note27 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Jan 2022
Learning lessons when things go wrong
Note27 Jan 2022
Preventing and controlling infection
Note27 Jan 2022
Using medicines safely
Note27 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jan 2022
Assessing risk, safety monitoring and management
Note27 Jan 2022
Staffing and recruitment

Note27 Jan 2022
Working in partnership with others
Note27 Jan 2022
Engaging and involving people using the service, the public and staff
Note27 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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