Operated by Flow Healthcare. Ltd

Flow Healthcare Winchester

GoodRated 24/06/2021Home care · Havant

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note4 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Apr 2023
Staff support: induction, training, skills and experience

Note4 Apr 2023
Provider worked effectively in partnership with district nurses, safeguarding teams, and social workers.
Note4 Apr 2023
Quality assurance system including unannounced spot checks, telephone monitoring, and multiple audit types.
Note4 Apr 2023
Transparent incident and accident investigation processes with follow-up improvement actions.
Note4 Apr 2023
Approachable registered manager with an action plan driving continuous improvement.
Note4 Apr 2023
Person-centred care plans capturing cultural, religious preferences, and individual communication needs.
Note4 Apr 2023

Note4 Apr 2023
Improving care quality in response to complaints or concerns
Note4 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2023
Working in partnership with others
Note4 Apr 2023
Engaging and involving people using the service, the public and staff
Note4 Apr 2023
How the provider understands and acts on the duty of candour
Note4 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements