Operated by Westwood Homecare (North West) Limited

Westwood Homecare (NorthWest) Limited Stockport

Requires improvementRated 19/05/2023Home care · Cheadle

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2023
Respecting and promoting people's privacy, dignity and independence
Note19 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2023
Staff support: induction, training, skills and experience

Note19 May 2023
People and relatives described staff as kind, caring and respectful.
Note19 May 2023
The service had good partnership working with local authorities, healthcare professionals and charities.
Note19 May 2023
Complaints handling had improved and was no longer in breach of regulation 16.
Note19 May 2023
Care plans were person-centred and developed with involvement of people and their loved ones.
Note19 May 2023
Accidents, incidents and complaints were recorded and reviewed with lessons learned shared with staff.
Note19 May 2023

Note19 May 2023
End of life care and support
Note19 May 2023
Meeting people's communication needs
Note19 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note19 May 2023
Improving care quality in response to complaints or concerns

Note19 May 2023
Learning lessons when things go wrong
Note19 May 2023
Preventing and controlling infection
Note19 May 2023
Systems and processes to safeguard people from the risk of abuse
Note19 May 2023
Staffing and recruitment
Note19 May 2023
Assessing risk, safety monitoring and management
Note19 May 2023
Using medicines safely

Note19 May 2023
Engaging and involving people using the service, the public and staff
Note19 May 2023
Working in partnership with others
Note19 May 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note19 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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