Serenity Healthcare Services Limited

GoodRated 3 Nov 2022Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

28 findings

Note11 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2022
Staff working with other agencies; Supporting people to access healthcare services
Note11 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2022
Staff support: induction, training, skills and experience
Note11 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2022
Relative reported staff were kind, compassionate, punctual and reliable
Note11 Mar 2022
Regular supervision meetings and staff induction in place
Note11 Mar 2022
Person-centred care plans developed with involvement of the person and their relative
Note11 Mar 2022
Staff followed safe infection control practices and had good stocks of PPE
Note11 Mar 2022
Safe recruitment processes including DBS checks
Note11 Mar 2022
Staff trained in safeguarding adults and children and knew how to keep people safe

Note11 Mar 2022
Improving care quality in response to complaints or concerns
Note11 Mar 2022
Meeting people's communication needs
Note11 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2022
Using medicines safely
Note11 Mar 2022
Preventing and controlling infection
Note11 Mar 2022
Staffing and recruitment
Note11 Mar 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note11 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note11 Mar 2022
How the provider understands and acts on the duty of candour
Note11 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info