Operated by Yourlife Management Services Limited

Your Life (Cheltenham)

GoodRated 18/02/2020Home care · Cheltenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Feb 2020
Respecting and promoting people's privacy, dignity and independence
Note18 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note18 Feb 2020
Staff working with other agencies to provide consistent, effective, timely care
Note18 Feb 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Feb 2020
Staff support: induction, training, skills and experience
Note18 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Monthly audits of medicine administration records carried out
Note30 Oct 2021
Risk assessments completed and measures implemented, e.g. rugs removed to prevent falls
Note30 Oct 2021
Staff supervision, induction and ongoing training provided; linked to the Care Certificate framework
Note30 Oct 2021
Person-centred care delivery: 'My care is fully personalised to my needs and preferences'
Note30 Oct 2021
People received care for their full expected visit time and were notified when staff were running late
Note30 Oct 2021

Note18 Feb 2020
End of life care and support
Note18 Feb 2020
Improving care quality in response to complaints or concerns
Note18 Feb 2020
Meeting people's communication needs
Note18 Feb 2020
Planning personalised care to ensure people have choice and control

Note18 Feb 2020
Working in partnership with others
Note18 Feb 2020
Continuous learning and improving care
Note18 Feb 2020
How the provider understands and acts on the duty of candour
Note18 Feb 2020
Engaging and involving people using the service, the public and staff
Note18 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering