Operated by Seco Support Limited

Seco Support (North East)

GoodRated 26/07/2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note26 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note26 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Jul 2022
Staff support: induction, training, skills and experience

Note26 Jul 2022
Provider engagement with national best practice (BILD, Restraint Reduction Network)
Note26 Jul 2022
Good communication with families including daily text/photo updates
Note26 Jul 2022
Open, approachable management with a positive, person-centred culture
Note26 Jul 2022
Safe medicines management with regular competency assessments and audits
Note26 Jul 2022
Strong multi-agency working with external health and social care professionals
Note26 Jul 2022
Detailed, person-centred support plans and risk assessments regularly reviewed

Note26 Jul 2022
Improving care quality in response to complaints or concerns
Note26 Jul 2022
Meeting people's communication needs
Note26 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jul 2022
Preventing and controlling infection
Note26 Jul 2022
Using medicines safely
Note26 Jul 2022
Staffing and recruitment
Note26 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note26 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Jul 2022
Working in partnership with others
Note26 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info