Operated by Care4Now Ltd

Care4Now

GoodRated 27/01/2022Home care · Solihull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jan 2022
Supporting people to express their views and be involved in decisions about their care
Note27 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jan 2022
Staff working with other agencies; supporting people to access healthcare
Note27 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jan 2022
Staff support: induction, training, skills and experience
Note27 Jan 2022
Assessing people's needs and choices; ensuring consent in line with law and guidance

Note27 Jan 2022
Service worked with OTs, SLTs, physiotherapists and other health professionals to support people's needs
Note27 Jan 2022
Relatives reported high satisfaction; staff described as going 'above and beyond'
Note27 Jan 2022
Staff received training covering end of life care, dementia, safeguarding, moving and handling and first aid
Note27 Jan 2022
Strong communication between registered manager and staff via email and instant messaging
Note27 Jan 2022
Regular quality audits, spot checks and record reviews undertaken by registered manager
Note27 Jan 2022

Note27 Jan 2022
End of life care and support
Note27 Jan 2022
Improving care quality in response to complaints or concerns
Note27 Jan 2022
Meeting people's communication needs
Note27 Jan 2022
Planning personalised care to ensure people have choice and control

Note27 Jan 2022
Learning lessons when things go wrong
Note27 Jan 2022
Preventing and controlling infection
Note27 Jan 2022
Using medicines safely
Note27 Jan 2022
Staffing and recruitment
Note27 Jan 2022
Assessing risk, safety monitoring and management
Note27 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Jan 2022
Engaging people, staff and public; working in partnership with others
Note27 Jan 2022
Managers and staff clear about roles; continuous learning and improving care
Note27 Jan 2022
Promoting a positive, person-centred, open and inclusive culture; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info