Operated by Mitender Care Limited

Mitender Care-Croydon

GoodRated 17/03/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note8 Mar 2024
Governance framework included surveys, audits and incident reviews to drive continuous improvement
Note8 Mar 2024
Communication needs assessed individually with staff matched to people sharing the same language
Note8 Mar 2024
Registered manager promoted an open, inclusive culture with regular supervision and appraisals
Note8 Mar 2024
Effective medicines management with regular audits by registered manager
Note8 Mar 2024
Personalised, up-to-date care plans co-produced with people and their relatives
Note8 Mar 2024
Staff received regular safeguarding training and understood reporting responsibilities
Note8 Mar 2024
Robust recruitment processes including DBS checks, employment references and right to work verification
Note8 Mar 2024
People and relatives gave consistently positive feedback about care quality and staff relationships