Operated by Avant-Garde Services Ltd

Avant-Garde Services Limited

Requires improvementRated 25/05/2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 May 2022
Respecting and promoting people's privacy, dignity and independence
Note25 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 May 2022
Staff support: induction, training, skills and experience
Note25 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 May 2022
Staff working with other agencies to provide consistent, effective, timely care

Note25 May 2022
Positive staff feedback about support from the registered manager
Note25 May 2022
Registered manager took prompt action to address concerns identified at inspection
Note25 May 2022
No missed calls; reliable staff who stayed the agreed length of call
Note25 May 2022
Effective infection control practices and adequate PPE provision
Note25 May 2022
Staff received regular training, induction and supervision
Note25 May 2022
Person-centred care that met people's wishes

Note25 May 2022
End of life care and support
Note25 May 2022
Improving care quality in response to complaints or concerns
Note25 May 2022
Meeting people's communication needs
Note25 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 May 2022
Preventing and controlling infection
Note25 May 2022
Systems and processes to safeguard people from the risk of abuse
Note25 May 2022
Staffing and recruitment
Note25 May 2022
Assessing risk, safety monitoring and management
Note25 May 2022
Using medicines safely

Note25 May 2022
Engaging and involving people using the service, the public and staff
Note25 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 May 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info