Operated by Eden Ivy Care Limited

Eden Ivy Care Ltd

GoodRated 11 Mar 2023Home care · Bexley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note3 Nov 2023
The registered manager was actively involved in day-to-day care delivery and staff reported feeling well supported with accessible management.
Note3 Nov 2023
The service maintained a weekly staff newsletter covering topics such as covert medicines administration and dementia care.
Note3 Nov 2023
People were supported to make their own decisions in line with the Mental Capacity Act, with staff trained and knowledgeable in its principles.
Note3 Nov 2023
People's diverse needs were assessed and supported in line with the Equality Act, including age, gender, disability, sexuality and race.
Note3 Nov 2023
Staff were recruited safely with full pre-employment checks including DBS, employment history, references and right-to-work verification.
Note3 Nov 2023
82% of care calls were delivered on time or within 15 minutes of planned time, with an electronic call monitoring system in place.
Note3 Nov 2023
Medicines were managed safely with regular audits, competency assessments, and care plans containing medicine risk assessments and PRN protocols.
Note3 Nov 2023
People felt safe with staff and reported no concerns about care; the registered manager received the 'Safeguarding Excellence Award 2023' for a second consecutive year.