Old Friends Care Limited

OutstandingRated 19/07/2022Home care · Redditch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note19 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2022
Staff working with other agencies; supporting people to access healthcare
Note19 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2022
Staff support: induction, training, skills and experience
Note19 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2022
Robust quality assurance through spot checks, reviews and acting on feedback
Note19 Jul 2022
Positive, person-centred leadership culture empowering staff and promoting autonomy
Note19 Jul 2022
Staff well supported through induction, ongoing and specialist training (e.g. dementia, motor neuron disease, end of life)
Note19 Jul 2022
Good infection prevention and control practice with appropriate PPE use
Note19 Jul 2022
Effective recruitment checks including DBS and references
Note19 Jul 2022
Reliable, punctual care delivery with continuity of staff

Note19 Jul 2022
Improving care quality in response to complaints or concerns
Note19 Jul 2022
Meeting people's communication needs
Note19 Jul 2022
End of life care and support
Note19 Jul 2022
Planning personalised care to ensure people have choice and control

Note19 Jul 2022
Learning lessons when things go wrong
Note19 Jul 2022
Preventing and controlling infection
Note19 Jul 2022
Using medicines safely
Note19 Jul 2022
Staffing and recruitment
Note19 Jul 2022
Assessing risk, safety monitoring and management
Note19 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note19 Jul 2022
Continuous learning and improving care
Note19 Jul 2022
Engaging and involving people, the public and staff; working in partnership
Note19 Jul 2022
Managers and staff being clear about their roles; duty of candour
Note19 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info