Xperience Recruitment Limited

GoodRated 23/02/2022Home care · Faringdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 May 2022
Respecting and promoting people's privacy, dignity and independence
Note28 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 May 2022
Staff working with other agencies; Supporting people to access healthcare
Note28 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 May 2022
Staff support: induction, training, skills and experience
Note28 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 May 2022
Medicines were administered by trained, competency-checked staff with errors reviewed and learning shared
Note28 May 2022
Staff understood and applied the Mental Capacity Act and sought consent before providing care
Note28 May 2022
Effective partnership working with healthcare services and local authority commissioners
Note28 May 2022
Registered manager was responsive to feedback and took immediate action to address issues
Note28 May 2022
Person-centred care plans reflected individual needs, preferences and cultural/equality considerations
Note28 May 2022

Note28 May 2022
End of life care and support
Note28 May 2022
Improving care quality in response to complaints or concerns
Note28 May 2022
Meeting people's communication needs
Note28 May 2022
Planning personalised care to ensure people have choice and control

Note28 May 2022
Preventing and controlling infection
Note28 May 2022
Using medicines safely; Learning lessons when things go wrong
Note28 May 2022
Staffing and recruitment
Note28 May 2022
Assessing risk, safety monitoring and management
Note28 May 2022
Systems and processes to safeguard people from the risk of abuse

Note28 May 2022
Working in partnership with others
Note28 May 2022
Quality performance, risks, regulatory requirements and continuous learning
Note28 May 2022
Engaging and involving people, public and staff
Note28 May 2022
Duty of candour and openness when things go wrong
Note28 May 2022
Promoting a positive, person-centred and empowering culture