Operated by Sugarman Health and Wellbeing Limited

Sugarman Health and Wellbeing - Liverpool

Not RatedHome care · Liverpool

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note3 Feb 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence

Note3 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Feb 2023
Staff support: induction, training, skills and experience
Note3 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Feb 2023
Complaints thoroughly investigated and used to drive service improvements
Note3 Feb 2023
Effective multi-agency working with GPs, district nurses, occupational therapists and social workers
Note3 Feb 2023
Cultural and faith needs recorded and actively supported within care plans
Note3 Feb 2023
Strong staff support including induction, mandatory training, progression opportunities and wellbeing resources
Note3 Feb 2023
Regular audits, spot checks and satisfaction surveys providing good governance oversight
Note3 Feb 2023

Note3 Feb 2023
End of life care and support
Note3 Feb 2023
Improving care quality in response to complaints or concerns
Note3 Feb 2023
Meeting people's communication needs
Note3 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note3 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities

Note3 Feb 2023
Preventing and controlling infection
Note3 Feb 2023
Staffing and recruitment
Note3 Feb 2023
Assessing risk, safety monitoring and management
Note3 Feb 2023
Using medicines safely
Note3 Feb 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note3 Feb 2023
Working in partnership with others
Note3 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Feb 2023
How the provider understands and acts on the duty of candour
Note3 Feb 2023
Continuous learning and improving care
Note3 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering