Operated by Sugarman Health and Wellbeing Limited

Sugarman Health and Wellbeing - Leeds

Requires improvementRated 23/06/2022Home care · Leeds

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note23 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Jul 2022
Staff support: induction, training, skills and experience
Note23 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note23 Jul 2022
Staff felt well supported by management and were inducted with shadowing
Note23 Jul 2022
Registered manager understood duty of candour and was open about lessons learned
Note23 Jul 2022
Complaints system in place; people and relatives were confident concerns would be acted on
Note23 Jul 2022
Care plans were person-centred and included people's preferences and communication needs
Note23 Jul 2022
Relevant risks to people's care were being assessed, planned for and control measures put in place
Note23 Jul 2022

Note23 Jul 2022
End of life care and support
Note23 Jul 2022
Improving care quality in response to complaints or concerns
Note23 Jul 2022
Meeting people's communication needs
Note23 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jul 2022
Preventing and controlling infection
Note23 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Jul 2022
Staffing and recruitment
Note23 Jul 2022
Using medicines safely

Note23 Jul 2022
Working in partnership with others
Note23 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note23 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info