Operated by Sugarman Health and Wellbeing Limited

Sugarman Health and Wellbeing - Dorset

GoodRated 14/04/2022Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity; supporting people to express their views

Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note14 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Apr 2022
Staff support: induction, training, skills and experience
Note14 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Apr 2022
98% of staff reported being happy working for the service in the latest survey
Note14 Apr 2022
Communication needs identified and met using picture systems, word boards and key phrases
Note14 Apr 2022
Effective partnership working with commissioners, schools, day centres and health professionals
Note14 Apr 2022
Robust governance and auditing covering medication, moving and handling and care reviews
Note14 Apr 2022
Strong, supportive registered manager praised by staff, people, relatives and professionals
Note14 Apr 2022

Note14 Apr 2022
End of life care and support
Note14 Apr 2022
Improving care quality in response to complaints or concerns
Note14 Apr 2022
Meeting people's communication needs
Note14 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Apr 2022
Learning lessons when things go wrong
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note14 Apr 2022
Working in partnership with others
Note14 Apr 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note14 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note14 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info