Operated by Sugarman Health and Wellbeing Limited

Sugarman Health and Wellbeing - Watford

GoodRated 3 Jun 2026Home care · Watford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Aug 2021
Respecting and promoting people's privacy, dignity and independence
Note10 Aug 2021
Supporting people to express their views and be involved in making decisions about their care
Note10 Aug 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Aug 2021
Ensuring consent to care and treatment in line with law and guidance
Note10 Aug 2021
Staff working with other agencies to provide consistent, effective, timely care
Note10 Aug 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Aug 2021
Staff support: induction, training, skills and experience
Note10 Aug 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Aug 2021
End-of-life care delivered according to individual wishes, including support to remain at home with specialist hospice input.
Note10 Aug 2021
Registered manager demonstrated clear understanding of Duty of Candour and regulatory responsibilities.
Note10 Aug 2021
Care workers trained in infection control with plentiful PPE stocks maintained.
Note10 Aug 2021
24-hour on-call management service providing emergency cover for staff sickness.
Note10 Aug 2021
Effective incident learning with lessons shared across the team, including around hospital discharge planning.
Note10 Aug 2021

Note10 Aug 2021
End of life care and support
Note10 Aug 2021
Improving care quality in response to complaints or concerns
Note10 Aug 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note10 Aug 2021
Meeting people's communication needs
Note10 Aug 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Aug 2021
Learning lessons when things go wrong
Note10 Aug 2021
Preventing and controlling infection
Note10 Aug 2021
Using medicines safely
Note10 Aug 2021
Staffing and recruitment
Note10 Aug 2021
Assessing risk, safety monitoring and management
Note10 Aug 2021
Systems and processes to safeguard people from the risk of abuse

Note10 Aug 2021
Working in partnership with others
Note10 Aug 2021
Continuous learning and improving care
Note10 Aug 2021
Engaging and involving people using the service, the public and staff
Note10 Aug 2021
How the provider understands and acts on the duty of candour
Note10 Aug 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering