Operated by Guardian Homecare UK Ltd

Guardian Homecare (The Courtyards)

GoodRated 11 Oct 2021Home care · Preston

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note10 Nov 2021
Communication needs met including support for non-English speakers and those with sensory impairments
Note10 Nov 2021
Technology used effectively to enable rapid staff response and people's independence
Note10 Nov 2021
Audits and quality improvement plans in place with ongoing monitoring
Note10 Nov 2021
Positive, open culture with approachable management and good staff support mechanisms
Note10 Nov 2021
People supported to access healthcare professionals and community activities, reducing social isolation
Note10 Nov 2021
Care plans were person-centred, regularly reviewed, and developed with involvement of people and relatives
Note10 Nov 2021
PPE used consistently and infection control policies in place including COVID-19 contingency planning
Note10 Nov 2021
Staff recruited safely with all pre-employment checks completed and confirmed
Note10 Nov 2021
Medicines were managed safely with prompt action taken to address gaps and ensure dual-staff sign-off
Note10 Nov 2021
People and relatives felt safe and staff understood safeguarding actions and reporting procedures
minorstaff_competency10 Nov 2021
there was an occasion where their guidance and support for one person needed to be repeated to the staff team to support them to meet their individual needs.
minorstaffing_levels10 Nov 2021
Sometimes if they are short staffed, I have to wait a bit, but there is no problem.
minormedication_management10 Nov 2021
medicines records had not been checked and signed by two staff at the beginning of each month, in line with the providers policy and best practice guidance.