Operated by Guardian Homecare UK Ltd

Guardian Homecare (Lighthouse View)

GoodRated 13/10/2021Home care · Lancashire

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note4 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note4 Apr 2022
Staff support: induction, training, skills and experience
Note4 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2022
Continuous improvement through audits, surveys, observations and reviews
Note4 Apr 2022
Positive, person-centred culture led by the registered manager; duty of candour understood
Note4 Apr 2022
Effective complaints procedure with learning shared
Note4 Apr 2022
Kind, caring staff who respected privacy, dignity and independence
Note4 Apr 2022
Staff were trained, competent, well-supervised and supported
Note4 Apr 2022
Thorough needs assessments and person-centred care planning

Note4 Apr 2022
End of life care and support
Note4 Apr 2022
Improving care quality in response to complaints or concerns
Note4 Apr 2022
Meeting people's communication needs
Note4 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2022
Working in partnership with others
Note4 Apr 2022
Engaging and involving people using the service, the public and staff
Note4 Apr 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
Note4 Apr 2022
How the provider understands and acts on the duty of candour
Note4 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering