Operated by Delta Homecare and Training Services Ltd

Delta Homecare

Requires improvementRated 11 Nov 2025Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2022
Staff working with other agencies; supporting people to live healthier lives
Note21 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2022
Effective infection prevention and control with appropriate PPE provided throughout the pandemic
Note21 Jul 2022
Approachable registered manager with effective governance systems and regular feedback opportunities
Note21 Jul 2022
Staff respected people's religious, cultural needs, privacy, dignity and independence
Note21 Jul 2022
Person-centred care plans developed in partnership with people and their families, some written in the first person
Note21 Jul 2022
Structured induction, regular training, quarterly supervisions, yearly appraisals and three-monthly spot checks
Note

Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to ensure people have choice and control; End of life care and support

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2022
Engaging and involving people using the service, the public and staff
Note21 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Jul 2022
Duty of candour
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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