Operated by Woodcock Care Services Ltd

SureCare Charnwood & Rushcliffe

GoodRated 20/08/2022Home care · Loughborough

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

17 findings

caring

Note20 Aug 2022
Is the service caring?

effective

Note20 Aug 2022
Is the service effective?

Other

Note20 Aug 2022
Registered manager experienced and competent, with regular audits and quality assurance
Note20 Aug 2022
Open, inclusive culture with strong communication between people, staff and managers
Note20 Aug 2022
End of life care protocols and trained staff
Note20 Aug 2022
Effective complaints handling with prompt resolution
Note20 Aug 2022
Person-centred care tailored to individual needs and preferences
Note20 Aug 2022
Kind and compassionate staff who treated people with dignity and respect
Note20 Aug 2022
Staff applied MCA principles and supported people to make decisions
Note20 Aug 2022
Effective collaboration with health and social care professionals
Note20 Aug 2022
Trained and experienced staff with robust induction and refresher training
Note20 Aug 2022
Safe recruitment practices including DBS, identity and reference checks
Note20 Aug 2022
Care delivered at agreed times and for agreed durations
Note20 Aug 2022
Safe care with systems to minimise risk of avoidable harm and abuse

responsive

Note20 Aug 2022
Is the service responsive?

safe

Note20 Aug 2022
Is the service safe?

well_led

Note20 Aug 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LE12 7PU
Registered manager: Strong, Sandra
Local authority: Leicestershire
Region: East Midlands
City: Loughborough
Last CQC check: 20/Aug/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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