Operated by Woodleigh Healthcare Limited

Woodleigh Healthcare (Surrey Branch)

GoodRated 3 Mar 2023Home care · Woking

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note13 Mar 2023
Training on learning disabilities, autism, equality and diversity completed by all staff
Note13 Mar 2023
Staff felt supported and valued by management; open-door policy promoted
Note13 Mar 2023
Accidents and incidents recorded and analysed with lessons shared; regulatory notifications made appropriately
Note13 Mar 2023
Effective partnership working with healthcare professionals including physiotherapists, GPs and district nurses
Note13 Mar 2023
Positive, person-centred culture described as open and inclusive; people and relatives highly complimentary about care
Note13 Mar 2023
Staff completed relevant training and competency checks including moving and handling and medicines administration
Note13 Mar 2023
Good infection prevention and control practices with adequate PPE supplies and regular spot checks
Note13 Mar 2023
Sufficient staffing levels with no missed care visits reported; systems in place to notify people of late visits
Note13 Mar 2023
Safe recruitment practices including DBS checks, right-to-work checks and reference verification
Note13 Mar 2023
People and relatives felt safe from abuse; staff understood safeguarding responsibilities and whistleblowing procedures
minorincident_learning13 Mar 2023
Where the provider had sought feedback from staff in March 2022, it was not clear what had been done as a result... there was no record of the actions taken
moderategovernance13 Mar 2023
The provider's monitoring systems were not always effective in identifying and acting on shortfalls we found during this inspection.
moderatemedication_management13 Mar 2023
the provider did not consistently monitor the temperatures of medicines stored within the supported living services... audits did not identify this
moderatemedication_management13 Mar 2023
MARs were not always completed in line with the provider's 'Medication Management & Administration Procedure'... 'when required' medicines did not have an outcome recorded, stock balances were unclear