Operated by Nurse Plus and Carer Plus (UK) Limited

Nurse Plus UK - Plymouth

GoodRated 29/12/2022Home care · Plymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note29 Dec 2022
Staff incentives including long service awards, newsletters and community events promoted positive workplace culture
Note29 Dec 2022
Complaints were responded to in a timely manner and management team were approachable and responsive
Note29 Dec 2022
Provider implemented a 24-hour service for people to access GP, counselling and physio advice
Note29 Dec 2022
Electronic care system enabled people and relatives to access care records, improving communication
Note29 Dec 2022
People were supported by kind and caring staff who went above and beyond, including walking dogs and providing emergency supplies
Note29 Dec 2022
Staff received regular one-to-one supervision and competency checks were carried out to ensure safe care
Note29 Dec 2022
Risk assessments were updated regularly to reflect people's current care and support needs
Note29 Dec 2022
Medicines managed safely via electronic care planning system with MAR records clear and fully completed
Note29 Dec 2022
Safe recruitment processes were in place with pre-employment reference and DBS checks completed prior to employment
Note29 Dec 2022
Staff received training in safeguarding and knew what actions to take to protect people from the risk of avoidable harm
minorconsent_capacity29 Dec 2022
everyone using the service had their mental capacity assessed regardless of whether they had the mental capacity to consent to their care, treatment and support.