Abounding Support & Care Ltd

GoodRated 16/12/2021Home care · Bordon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Dec 2021
Respecting and promoting people's privacy, dignity and independence
Note16 Dec 2021
Supporting people to express their views and be involved in making decisions about their care
Note16 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Dec 2021
Ensuring consent to care and treatment in line with law and guidance
Note16 Dec 2021
Staff working with other agencies to provide consistent, effective, timely care
Note16 Dec 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Dec 2021
Staff support: induction, training, skills and experience
Note16 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Dec 2021
People's independence, dignity and privacy were actively promoted by staff.
Note16 Dec 2021
Positive workplace culture with staff feeling valued, supported and listened to.
Note16 Dec 2021
End of life care was delivered sensitively with anticipatory medicines in place and good staff knowledge.
Note16 Dec 2021
Electronic MAR system introduced to enable real-time oversight of medicines administration.
Note16 Dec 2021
Staff worked collaboratively with external agencies including commissioners, GPs and occupational therapists.

Note16 Dec 2021
End of life care and support
Note16 Dec 2021
Improving care quality in response to complaints or concerns
Note16 Dec 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note16 Dec 2021
Meeting people's communication needs
Note16 Dec 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Dec 2021
Learning lessons when things go wrong
Note16 Dec 2021
Assessing risk, safety monitoring and management
Note16 Dec 2021
Systems and processes to safeguard people from the risk of abuse
Note16 Dec 2021
Staffing and recruitment
Note16 Dec 2021
Preventing and controlling infection
Note16 Dec 2021
Using medicines safely

Note16 Dec 2021
Working in partnership with others
Note16 Dec 2021
Continuous learning and improving care
Note16 Dec 2021
Engaging and involving people using the service, the public and staff
Note16 Dec 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Dec 2021
How the provider understands and acts on the duty of candour
Note16 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering