Operated by Teonfa Limited

Teonfa Ltd

Requires improvementRated 27/07/2023Home care · Luton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note21 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Oct 2023
Staff support: induction, training, skills and experience

Note21 Oct 2023
Provider was responsive to inspection findings and updated people's records immediately where shortfalls were identified.
Note21 Oct 2023
Incidents and accidents were reviewed with patterns and trends discussed at weekly staff meetings.
Note21 Oct 2023
People received personalised care with care plans reflecting individual wishes and preferences.
Note21 Oct 2023
Effective infection prevention and control measures were in place with appropriate PPE use.
Note21 Oct 2023
Provider was no longer in breach of regulations 9, 11, 13, 18 and 19 following improvements since last inspection.
Note

Note21 Oct 2023
Improving care quality in response to complaints or concerns
Note21 Oct 2023
Meeting people's communication needs
Note21 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Oct 2023
Learning lessons when things go wrong
Note21 Oct 2023
Staffing and recruitment
Note21 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note21 Oct 2023
Preventing and controlling infection
Note21 Oct 2023
Using medicines safely
Note21 Oct 2023
Assessing risk, safety monitoring and management

Note21 Oct 2023
Working in partnership with others
Note21 Oct 2023
Engaging and involving people using the service, the public and staff
Note21 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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