Operated by Unity Care Solutions Limited

Unity Care Solutions (Lewes)

GoodRated 17/09/2022Home care · Lewes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note17 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Sept 2022
Staff support: induction, training, skills and experience
Note17 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Sept 2022
Regular supervision, observation checks and monthly skills checklists to maintain staff competency
Note17 Sept 2022
Positive culture with good partnership working with families and health and social care professionals
Note17 Sept 2022
Safe recruitment with DBS, references, employment history and NMC checks for nurses
Note17 Sept 2022
Same small team of staff supported each person, ensuring continuity and strong relationships
Note17 Sept 2022
Medicines managed safely with detailed guidance for 'as required' and rescue medicines
Note17 Sept 2022

Note17 Sept 2022
End of life care and support
Note17 Sept 2022
Improving care quality in response to complaints or concerns
Note17 Sept 2022
Meeting people's communication needs
Note17 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Sept 2022
Learning lessons when things go wrong
Note17 Sept 2022
Preventing and controlling infection
Note17 Sept 2022
Using medicines safely
Note17 Sept 2022
Staffing and recruitment
Note17 Sept 2022
Assessing risk, safety monitoring and management
Note17 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note17 Sept 2022
Working in partnership with others
Note17 Sept 2022
Continuous learning and improving care
Note17 Sept 2022
Engaging and involving people using the service, the public and staff
Note17 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Stay Independent at Home Ltd

Good0.0 km awayEast Sussex

Registered manager: Scutt, Alison

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