Operated by Bethphage

Bethphage Shrewsbury

GoodRated 25/01/2022Home care · Shrewsbury

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

15 findings

caring

Note25 Jan 2022
Is the service caring?

effective

Note25 Jan 2022
Is the service effective?

Other

Note25 Jan 2022
Accessible communication via individual communication plans and the Accessible Information Standard
Note25 Jan 2022
Good complaints handling with logs, resolutions and action plans documented
Note25 Jan 2022
Personalised support plans including hospital passports in easy read and pictorial format
Note25 Jan 2022
Regular supervisions, meetings and audits supporting quality monitoring
Note25 Jan 2022
Strong and effective leadership with a registered manager described as 'brilliant' by officers
Note25 Jan 2022
Effective infection prevention measures including additional Covid-19 training and PPE use
Note25 Jan 2022
Comprehensive carer training including abuse, first aid, medication management and infection control
Note25 Jan 2022
Robust medicines management with individualised support, risk assessments and protocols
Note25 Jan 2022
Strong person-centred culture maximising choice, control and independence in line with Right Support, Right Care, Right Culture
Note25 Jan 2022
Effective matching process between carers and people using the service ensuring compatibility and successful placements

responsive

Note25 Jan 2022
Is the service responsive?

safe

Note25 Jan 2022
Is the service safe?

well_led

Note25 Jan 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SY1 3GZ
Registered manager: Rubinger, Natalia
Local authority: Shropshire
Region: West Midlands
City: Shrewsbury
Last CQC check: 25/Jan/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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