Integrated Kare Solutions Limited

GoodRated 23/07/2021Home care · South Ockendon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2021
Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2021
Supporting people to express their views and be involved in making decisions about their care
Note23 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note23 Jul 2021
Staff working with other agencies to provide consistent, effective, timely care
Note23 Jul 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jul 2021
Staff support: induction, training, skills and experience
Note23 Jul 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jul 2021
Open learning culture with staff supported in career progression and qualifications, and lessons learned shared through staff meetings.
Note23 Jul 2021
Staff supported people's independence, communication needs and cultural preferences, including matching language where possible.
Note23 Jul 2021
Registered manager maintained frequent contact with people and relatives by telephone and visits, promoting an open and responsive culture.
Note23 Jul 2021
Care plans were person-centred, culturally sensitive, and reviewed regularly with involvement of people and their relatives.
Note23 Jul 2021
Staff received training in safeguarding, MCA, infection prevention and control including PPE donning/doffing, and medicine administration.

Note23 Jul 2021
End of life care and support
Note23 Jul 2021
Improving care quality in response to complaints or concerns
Note23 Jul 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Jul 2021
Meeting people's communication needs
Note23 Jul 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jul 2021
Learning lessons when things go wrong
Note23 Jul 2021
Preventing and controlling infection
Note23 Jul 2021
Using medicines safely
Note23 Jul 2021
Staffing and recruitment
Note23 Jul 2021
Assessing risk, safety monitoring and management
Note23 Jul 2021
Systems and processes to safeguard people from the risk of abuse

Note23 Jul 2021
Continuous learning and improving care
Note23 Jul 2021
Engaging and involving people using the service, the public and staff
Note23 Jul 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Jul 2021
How the provider understands and acts on the duty of candour
Note23 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering