Cavendish Homecare Ltd

GoodRated 11 Nov 2022Home care · Ashington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note11 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Nov 2022
Staff support: induction, training, skills and experience

Note11 Nov 2022
Registered manager undertaking local authority 'Excellence in care' programme to enhance skills
Note11 Nov 2022
Positive, family-oriented culture with staff and people speaking highly of the service
Note11 Nov 2022
Quality monitoring audits in place following previous breach of Regulation 17; management receptive to inspection feedback
Note11 Nov 2022
Person-centred care planning with six-monthly reviews; care plans reflected individual preferences
Note11 Nov 2022
Staff well-supported and trained following previous breach of Regulation 18; ongoing face-to-face training organised
Note11 Nov 2022
People felt safe; safeguarding system in place with concerns reported to appropriate agencies

Note11 Nov 2022
End of life care and support
Note11 Nov 2022
Improving care quality in response to complaints or concerns
Note11 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Nov 2022
Meeting people's communication needs
Note11 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Nov 2022
Learning lessons when things go wrong
Note11 Nov 2022
Preventing and controlling infection
Note11 Nov 2022
Assessing risk, safety monitoring and management
Note11 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note11 Nov 2022
Using medicines safely
Note11 Nov 2022
Staffing and recruitment

Note11 Nov 2022
Working in partnership with others
Note11 Nov 2022
How the provider understands and acts on the duty of candour
Note11 Nov 2022
Engaging and involving people using the service, the public and staff
Note11 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements