Operated by Holmleigh Care Homes Limited

Care at Home (High Street)

GoodRated 23/07/2021Home care · Gloucester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Adapting service, design, decoration to meet people's needs
Note30 Oct 2021
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Aug 2022
Strong post-incident debriefing culture; lessons learned shared across the whole team.
Note10 Aug 2022
Robust infection prevention and control measures in place; PPE used effectively and testing conducted in line with national guidance.
Note10 Aug 2022
Agency staff block-booked for consistency and received the same training as permanent staff.
Note10 Aug 2022
Incidents recorded and functionally analysed; support plans updated regularly to reflect current needs.
Note10 Aug 2022
Staff trained in PBS and PBM; competency assessed by internal trainers certified to Restraint Reduction Network Standards.
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care; supporting people to maintain relationships, follow interests and take part in activities

Note10 Aug 2022
Preventing and controlling infection
Note10 Aug 2022
Assessing risk, safety monitoring and management
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people, the public and staff; considering equality characteristics
Note30 Oct 2021
Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements; duty of candour
Note30 Oct 2021
Promoting a positive, person-centred, open, inclusive and empowering culture