Operated by Advance Health Care UK Ltd

Advance Healthcare (Bushfield Court)

GoodRated 27/02/2024Home care · Bilston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note27 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note27 Feb 2024
Staff working with other agencies to provide consistent, effective, timely care
Note27 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Feb 2024
Staff support: induction, training, skills and experience
Note27 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Feb 2024
Partnership working with GPs, community nursing teams, social workers and occupational therapists.
Note27 Feb 2024
Positive open culture with staff feeling able to share views; complaints reviewed for learning and service improvement.
Note27 Feb 2024
Robust governance systems including regular audits of incidents, medicines, health and safety, care plans and staffing.
Note27 Feb 2024
Responsive referrals to healthcare professionals when people's needs changed, confirmed by a visiting healthcare professional.
Note27 Feb 2024
Effective medicines management with clear guidance for time-specific and 'as required' medicines, including for conditions such as Parkinson's.
Note

Note27 Feb 2024
End of life care and support
Note27 Feb 2024
Improving care quality in response to complaints or concerns
Note27 Feb 2024
Meeting people's communication needs
Note27 Feb 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Feb 2024
Learning lessons when things go wrong
Note27 Feb 2024
Preventing and controlling infection
Note27 Feb 2024
Using medicines safely
Note27 Feb 2024
Staffing and recruitment
Note27 Feb 2024
Assessing risk, safety monitoring and management
Note27 Feb 2024
Systems and processes to safeguard people from the risk of abuse

Note27 Feb 2024
Continuous learning and improving care; Working in partnership with others
Note27 Feb 2024
Engaging and involving people using the service, the public and staff
Note27 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Feb 2024
How the provider understands and acts on the duty of candour
Note27 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering