Operated by Ryan QC Homes Ltd

Ryan's

Requires improvementRated 1 Aug 2022Home care · Northampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Feb 2022
Staff support: induction, training, skills and experience
Note9 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Feb 2022
Staff working with other agencies; supporting people to access healthcare services
Note9 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note9 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note9 Feb 2022
Registered manager was open, transparent and committed to improvement, working in partnership with other professionals
Note9 Feb 2022
Communication needs met including different languages, large print and easy read formats
Note9 Feb 2022
People and relatives involved in care planning; preferences (gender of carer, communication) documented and fulfilled
Note9 Feb 2022
Staff treated people with kindness, dignity and respect; people felt their privacy was respected
Note9 Feb 2022
People supported to access healthcare services with referrals to specialists (SALT, epilepsy, assistive technology)
Note

Note9 Feb 2022
End of life care and support
Note9 Feb 2022
Improving care quality in response to complaints or concerns
Note9 Feb 2022
Supporting people to develop and maintain relationships
Note9 Feb 2022
Meeting people's communication needs
Note9 Feb 2022
Planning personalised care to ensure people have choice and control

Note9 Feb 2022
Continuous learning and improving care; working in partnership with others
Note9 Feb 2022
Promoting a positive culture; engaging and involving people, the public and staff
Note9 Feb 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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