Presanne Care Consultancy Ltd

GoodRated 6 Jan 2022Home care · Tilbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Jun 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services
Note7 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jun 2022
Staff support: induction, training, skills and experience
Note7 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jun 2022
Registered manager worked in partnership with healthcare professionals and other organisations.
Note7 Jun 2022
Registered manager was approachable, open and sought feedback from people and staff.
Note7 Jun 2022
Person-centred, flexible care with continuity of staff valued by people.
Note7 Jun 2022
People felt respected and cared for; staff had a caring attitude and treated people like family.
Note7 Jun 2022
Staff had completed an induction and mandatory training, with competency monitored through spot checks.
Note7 Jun 2022

Note7 Jun 2022
End of life care and support
Note7 Jun 2022
Improving care quality in response to complaints or concerns
Note7 Jun 2022
Meeting people's communication needs
Note7 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jun 2022
Continuous learning and improving care; working in partnership with others
Note7 Jun 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note7 Jun 2022
Promoting a positive, person-centred culture; engaging and involving people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info