Operated by Polly Care Services Limited

Polly Care Services

GoodRated 28/09/2022Home care · Mitcham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note28 Sept 2022
Respecting and promoting people's privacy, dignity and independence

Note28 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Sept 2022
Supporting people to live healthier lives, access healthcare services and support
Note28 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Sept 2022
Staff support: induction, training, skills and experience
Note28 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Sept 2022
Staff treated people with dignity, kindness and respect, upholding privacy and independence
Note28 Sept 2022
Strong partnership working with community health and social care professionals
Note28 Sept 2022
Open and inclusive culture promoted by the registered manager seeking views of people, relatives and staff
Note28 Sept 2022
Person-centred care plans tailored to individual needs and wishes
Note28 Sept 2022
Staff had the right mix of knowledge, skills and support to deliver good-quality, safe care
Note28 Sept 2022

Note28 Sept 2022
End of life care and support
Note28 Sept 2022
Improving care quality in response to complaints or concerns
Note28 Sept 2022
Meeting people's communication needs
Note28 Sept 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note28 Sept 2022
Learning lessons when things go wrong
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Assessing risk, safety monitoring and management
Note28 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Sept 2022
Staffing and recruitment

Note28 Sept 2022
Working in partnership with others
Note28 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
Note28 Sept 2022
Engaging and involving people using the service, the public and staff
Note28 Sept 2022
Planning and promoting person-centred, high-quality care and support; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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