Operated by Comprehensive Care Services Ltd

Comprehensive Care Services

GoodRated 22/12/2022Home care · Chertsey

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note22 Dec 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note22 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Dec 2022
Staff support: induction, training, skills and experience

Note22 Dec 2022
Registered manager understood duty of candour and submitted required notifications to CQC and local authority.
Note22 Dec 2022
Person-centred care plans developed collaboratively with people using the service.
Note22 Dec 2022
Effective partnership working with healthcare professionals and local authority.
Note22 Dec 2022
Quality monitoring systems in place including audits of medicines, care plans and daily care notes.
Note22 Dec 2022
Registered manager held Level 5 Diploma in Leadership for Health and Social Care and engaged in ongoing professional development.
Note22 Dec 2022

Note22 Dec 2022
Improving care quality in response to complaints or concerns
Note22 Dec 2022
End of life care and support
Note22 Dec 2022
Meeting people's communication needs
Note22 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2022
Preventing and controlling infection
Note22 Dec 2022
Using medicines safely
Note22 Dec 2022
Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
Note22 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note22 Dec 2022
Working in partnership with others
Note22 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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