Arreta Care Limited

GoodRated 14/11/2023Home care · Cannock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
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Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note14 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
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Staff support: induction, training, skills and experience
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Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Nov 2023
People were actively involved in service development through house meetings and suggestion boxes
Note14 Nov 2023
Strong multi-agency working with health professionals including community learning disability nurses and SaLT
Note14 Nov 2023
Regular audits, supervisions, team meetings and surveys supported continuous improvement
Note14 Nov 2023
Open and inclusive management culture with approachable registered managers who led by example
Note14 Nov 2023
Mental capacity assessments completed in line with MCA with people empowered to make decisions
Note14 Nov 2023

Note14 Nov 2023
End of life care and support
Note14 Nov 2023
Improving care quality in response to complaints or concerns
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Meeting people's communication needs
Note14 Nov 2023
Planning personalised care; supporting relationships, interests and activities

Note14 Nov 2023
Learning lessons when things go wrong
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Preventing and controlling infection
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Using medicines safely
Note14 Nov 2023
Staffing and recruitment
Note14 Nov 2023
Assessing risk, safety monitoring and management
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Systems and processes to safeguard people from the risk of abuse

Note14 Nov 2023
Working in partnership with others
Note14 Nov 2023
Engaging and involving people using the service, the public and staff
Note14 Nov 2023
How the provider understands and acts on the duty of candour
Note14 Nov 2023
Managers and staff being clear about their roles; continuous learning and improving care
Note14 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering