Note24 Jan 2021
Management were accessible and approachable with an open office policy supporting staff.
Note24 Jan 2021
Complaints were logged and investigated and people felt confident raising concerns.
Note24 Jan 2021
People were treated with dignity and respect and were actively involved in planning and reviewing their care.
Note24 Jan 2021
Staff were well trained, received regular supervision, spot checks and described a good induction process.
Note24 Jan 2021
People received consistent care from regular staff who understood their individual likes, dislikes and preferences.
Note24 Jan 2021
Medicines were administered by trained staff with appropriate recording and checking procedures in place.
Note24 Jan 2021
People felt safe with care staff and staff demonstrated clear understanding of safeguarding responsibilities.
criticalsafeguarding24 Jan 2021
Relevant notifications had not been submitted to CQC where safeguarding reports had been referred to the local authority.
minorcommunication_with_families24 Jan 2021
Three people told us that they were not really aware of who the managers were as there had been a number of changes. Four people told us communication could be improved.
moderateincident_learning24 Jan 2021
Although complaints were logged and investigated there was no evidence of the provider taking any learning for improvements to minimise the chance of things going wrong again.
criticalgovernance24 Jan 2021
The systems used had failed to identify that four notifications had not been made to CQC.
Note29 Jan 2020
Staff felt valued, supported, and part of a cohesive team, with recognition programmes introduced by management.
Note29 Jan 2020
The registered manager introduced quality assurance processes including monthly medication audits, spot checks, and satisfaction questionnaires.
Note29 Jan 2020
Complaints and concerns were logged, investigated, and responded to, with improvements made since the previous inspection.
Note29 Jan 2020
An electronic rostering and communication system enabled up-to-date client notes and responsive care coordination.
Note29 Jan 2020
Care plans were personalised and regularly reviewed with involvement from people and relatives.
Note29 Jan 2020
People and relatives praised staff as kind, caring, and respectful, with dignity and independence actively promoted.
Note29 Jan 2020
Staff received induction, regular supervisions, spot checks, and attended staff meetings, supporting competency and development.
Note29 Jan 2020
Medicines were managed safely with staff training, record checks, and prompt action taken where gaps were identified.
Note29 Jan 2020
Staff demonstrated good knowledge of safeguarding responsibilities and risk management, with hazard checks completed before leaving.
Note29 Jan 2020
People felt safe and received regular rotas so they knew which staff to expect, with consistent care workers assigned to them.