Operated by Positive Steps Care & Support Limited

Positive Steps Care & Support Ltd

GoodRated 24/11/2021Home care · Plymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note26 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2023
Staff support: induction, training, skills and experience

Note26 Apr 2023
Positive organisational culture with open communication, staff supervision, debriefs, and a mental health first aid champion.
Note26 Apr 2023
Regular audits, spot checks, and quality surveys supported continuous improvement.
Note26 Apr 2023
Mental Capacity Act principles embedded throughout care records and practice.
Note26 Apr 2023
Effective multi-agency working with GPs, specialists, community nursing and local authorities.
Note26 Apr 2023
Strong person-centred culture with people involved in care planning, daily logs, and recruitment processes.
Note26 Apr 2023

Note26 Apr 2023
End of life care and support
Note26 Apr 2023
Improving care quality in response to complaints or concerns
Note26 Apr 2023
Meeting people's communication needs
Note26 Apr 2023
Planning personalised care to ensure people have choice and control

Note26 Apr 2023
Preventing and controlling infection
Note26 Apr 2023
Using medicines safely
Note26 Apr 2023
Staffing and recruitment
Note26 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note26 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note26 Apr 2023
Working in partnership with others
Note26 Apr 2023
Engaging and involving people using the service, the public and staff
Note26 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info