Operated by Support Direct Limited

Hanwell Community Centre

GoodRated 8 Nov 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note11 Aug 2023
Staff spoke different languages to support people's communication preferences
Note11 Aug 2023
Registered manager worked in partnership with local authority and other health and social care professionals
Note11 Aug 2023
Positive culture with approachable management; regular feedback sought via surveys, spot checks and monitoring calls
Note11 Aug 2023
People and relatives involved in care planning; communication needs assessed and met
Note11 Aug 2023
Staff wore appropriate PPE and received infection control training
Note11 Aug 2023
Medicines managed safely with monthly audits, competency testing and care plan guidance
Note11 Aug 2023
Risks assessed prior to service commencement and updated when needs changed
Note11 Aug 2023
Clear safeguarding systems in place; staff trained to recognise and report abuse
minorrecord_keeping11 Aug 2023
We saw there were discrepancies which indicated staff had attended calls at the wrong time, or not stayed for the agreed length of time.