Quality Lifestyle Ltd

GoodRated 11 Nov 2022Home care · Plymouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note11 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Nov 2022
Staff support: induction, training, skills and experience
Note11 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Nov 2022
Electronic care planning system provided clear oversight of care calls, medication delivery and task completion.
Note11 Nov 2022
Positive feedback from relatives and staff about leadership availability, approachability and knowledge.
Note11 Nov 2022
Service worked effectively in partnership with occupational therapists, GPs, relatives and social care professionals.
Note11 Nov 2022
Registered manager demonstrated clear knowledge of regulatory responsibilities including duty of candour and statutory notifications.
Note11 Nov 2022
People were supported to make choices and maintain independence in all aspects of daily life.
Note

Note11 Nov 2022
End of life care and support
Note11 Nov 2022
Improving care quality in response to complaints or concerns
Note11 Nov 2022
Meeting people's communication needs
Note11 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Nov 2022
Learning lessons when things go wrong
Note11 Nov 2022
Preventing and controlling infection
Note11 Nov 2022
Using medicines safely
Note11 Nov 2022
Staffing and recruitment
Note11 Nov 2022
Assessing risk, safety monitoring and management
Note11 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note11 Nov 2022
Working in partnership with others
Note11 Nov 2022
Continuous learning and improving care
Note11 Nov 2022
Engaging and involving people using the service, the public and staff
Note11 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering