Operated by BBC Care Service Limited

BBC CARE SERVICE LIMITED- Walton on Thames branch (New)

GoodRated 12 Jan 2025Home care · Walton-on-thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jul 2023
Supporting people to express their views and be involved in decisions about their care
Note5 Jul 2023
Ensuring people are well treated; respecting equality, diversity, privacy, dignity and independence

Note5 Jul 2023
Supporting people to eat and drink; working with other agencies; accessing healthcare
Note5 Jul 2023
Assessing people's needs and choices; delivering care in line with standards
Note5 Jul 2023
Staff support: induction, training, skills and experience
Note5 Jul 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)

Note5 Jul 2023
Infection prevention and control practice was good; staff had access to appropriate PPE and were trained in IPC and food hygiene.
Note5 Jul 2023
Good partnership working with GPs, community nursing teams, social workers and an external social care consultant to drive improvement.
Note5 Jul 2023
Positive, open culture with staff feeling supported and able to speak up; relatives felt informed and involved in care planning and reviews.
Note5 Jul 2023
Staff received appropriate training including Care Certificate elements, practical competency assessments and condition-specific training such as dementia and MH awareness.
Note5 Jul 2023
No missed care visits since the last inspection; rosters allowed sufficient travel time and staff lateness was effectively managed.

Note5 Jul 2023
Improving care quality in response to complaints or concerns
Note5 Jul 2023
Supporting people to maintain relationships and avoid social isolation
Note5 Jul 2023
Meeting people's communication needs
Note5 Jul 2023
Planning personalised care to ensure people have choice, control and meet their needs; end of life care

Note5 Jul 2023
Working in partnership; duty of candour
Note5 Jul 2023
Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
Note5 Jul 2023
Managers and staff clear about roles; quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info